Frequently Asked Questions
What is Azure
Microsoft Azure is a cloud computing platform and infrastructure created by Microsoft for building, deploying, and managing applications and services through a global network of Microsoft-managed data centers.It provides both PaaS and IaaS services and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems.
- Security and privacy are embedded into the development of Azure
- Security: We work to keep your data safe
- Privacy: You own and control your customer data
- Transparency: You know how your data is stored and accessed, and how we help secure it
- Compliance: We conform to global standards
Purchasing & Billing
How do I purchase Azure Support?
Azure Support plans may be purchased either online or through an Enterprise Agreement. The Developer, Standard, or Professional Direct Support plans are available online through the Azure Support Plans page. You must be the Microsoft Azure account owner to purchase a support plan.
If you purchase Microsoft Azure through an Enterprise Agreement (EA), you can add either a Standard or Professional Direct support plan to your Enterprise Agreement, by contacting your Large Account Reseller (LAR). Developer Support is not available through an Enterprise Agreement.
Does the monthly rate cover a single Azure plan or the entire account?
The flat monthly cost for Azure Support covers one account, regardless of how many subscriptions or users you have on the account.
All subscriptions under an account will share the same support plan, and all users with admin/owner access to any of the subscriptions under the account with a Support Plan will also be entitled to support for those specific account’s subscriptions they have access to.
A Microsoft Azure account can be accessed from the Account Portal. From there you can see the list of subscriptions that belong to the account and will be entitled for support.
How do I upgrade to a higher-tier Azure Support plan?
You can upgrade to a higher-tier plan by submitting a “Subscription Management” support request. Microsoft will waive the remaining payments on your original Azure Support plan and charge you at the higher tier for the remaining months of your initial commitment.
When will I be billed for Azure Support?
When you purchase an Azure Support plan online, you will be charged immediately for the first month. You will be charged the monthly amount on the first day of each subsequent billing cycle. Enterprise Agreement (EA) purchases will follow the agreement billing cycle.
What happens at the end of the term?
At the end of your 6-month term, your plans will automatically renew to the same Azure Support plan for another 6 months, using the same payment method. As an account owner, you can elect to turn off the auto-renew functionality through the Account Portal.
If you do not wish to auto renew, please log into the Account Portal, select the support plan in question, click on the “Change renewal details,” and unselect the default option to auto renew.
How do I cancel my Azure Support plan?
Subscriptions are cancelled through Account Portal/subscriptions. Select the subscription you wish to cancel, and select “Cancel Subscription”.
For more information, please see the following: https://azure.microsoft.com/en-us/documentation/articles/billing-how-to-cancel-azure-subscription/
Note that Azure Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.